Shipping & Returns

What are your Shipping Costs?

 

Shipping is $5.99 per order for U.S. orders under $70 and FREE for orders over $70.

All orders are shipped via USPS Priority Mail or First Class Mail (depending on the location and expected delivery time) unless you are otherwise notified. We do not currently offer Express Shipping as a delivery option.

 

When are orders shipped?

 

Our orders are shipped within 24 hours of the time the order is placed. This means that most orders are received by the customer within 3-7 days from the time of order, largely depending on the speed of the US Post Office. 

 

What is your return policy? 

 

Returns will only be accepted on unopened products in its original and sealed packaging within 30 days of receipt by the customer. The returns will receive a 100% refund. Refunds are for product costs only. We are unable to refund shipping costs. All returns must include either your packing slip, order number or full name/date ordered. Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back tou s damaged. Returns are processed within 7 business days of receipt. Refunds are made to the same credit card or other payment method used to place the order.

 

Returns should be sent to the following address:

 

    Nouvelle Mama Inc. 

    Attn: Returns

    PO Box 832 

    Cupertino, CA 95015